2025 100-140 RELIABLE TEST TUTORIAL 100% PASS | LATEST 100-140: CISCO CERTIFIED SUPPORT TECHNICIAN (CCST) IT SUPPORT 100% PASS

2025 100-140 Reliable Test Tutorial 100% Pass | Latest 100-140: Cisco Certified Support Technician (CCST) IT Support 100% Pass

2025 100-140 Reliable Test Tutorial 100% Pass | Latest 100-140: Cisco Certified Support Technician (CCST) IT Support 100% Pass

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q139-Q144):

NEW QUESTION # 139
When a technician is using internal knowledge base articles to resolve a newly reported bug in software, what is the best approach to ensure effective troubleshooting?

  • A. Apply the oldest documented fix to respect the historical troubleshooting hierarchy
  • B. Implement the most complex solution to guarantee the most comprehensive fix
  • C. Cross-reference multiple articles to ensure a comprehensive understanding of similar past issues
  • D. Only use solutions that have been added to the knowledge base within the last month

Answer: C

Explanation:
Correct Answer. C. Cross-reference multiple articles to ensure a comprehensive understanding of similar past issues Cross-referencing allows technicians to understand various angles and solutions that have been effective in the past, providing a thorough background for making informed decisions.
Option A is incorrect because older solutions may not be relevant to current software environments or bug manifestations.
Option B is incorrect as recent articles alone may not capture the full context or range of solutions necessary for effective troubleshooting.
Option D is incorrect because complexity does not inherently correlate with effectiveness, and simpler solutions may often be more appropriate.


NEW QUESTION # 140
A support technician needs to instruct a remote user on how to locate the host name of their Windows 10 device using the Command Prompt.
Which of the following commands should the technician advise the user to enter?

  • A. netstat -r
  • B. ping localhost
  • C. ipconfig /all
  • D. hostname

Answer: D

Explanation:
Correct Answer. B. hostname The hostname command is specifically used to display the host name of the current device. This command provides a direct and simple way to view the host name without additional unrelated network details.
Option A is incorrect because ipconfig /all displays all the current TCP/IP network configuration values and does not specifically show the host name.
Option C is incorrect because ping localhost tests the network communication ability of the local host with itself and does not display the host name.
Option D is incorrect because netstat -r displays the routing table, which also does not provide information on the host name.


NEW QUESTION # 141
What should be done immediately after concluding a remote support session via TeamViewer?

  • A. Schedule the next session using the same connection parameters to streamline future support
  • B. Ask the user to uninstall TeamViewer to prevent unauthorized access
  • C. Ensure that the session is completely terminated and that the user closes TeamViewer
  • D. Leave TeamViewer running on the user's device for future access if needed

Answer: C

Explanation:
Properly terminating the session and ensuring the user closes TeamViewer are crucial steps to secure the user's device from unauthorized access post-session.
Option A is incorrect because leaving remote access software running can pose a security risk.
Option C is incorrect because reusing connection parameters can compromise security.
Option D is incorrect as uninstalling TeamViewer might not be necessary if further support is anticipated, but it should be secured properly.


NEW QUESTION # 142
What actions can help resolve overheating in a laptop? (Choose two)

  • A. Closing unnecessary background applications
  • B. Lowering screen brightness
  • C. Increasing the battery charge
  • D. Using a cooling pad

Answer: A,D


NEW QUESTION # 143
When handling PII, what is the most important action a technician must take to comply with company data protection policies?

  • A. Use PII for training purposes without anonymization to provide realistic scenarios
  • B. Share PII only with senior management regardless of their direct need for the data
  • C. Encrypt PII before transmission or storage to secure the data from unauthorized access
  • D. Store all PII on external drives for easy access when working remotely

Answer: C

Explanation:
Correct Answer. B. Encrypt PII before transmission or storage to secure the data from unauthorized access Encrypting PII is crucial to protecting the data from breaches and unauthorized access, aligning with best practices and regulatory requirements for data protection.
Option A is incorrect because storing sensitive data on external drives can increase the risk of data loss or theft unless specifically secured and allowed by policy.
Option C is incorrect because PII should only be shared on a need-to-know basis to minimize exposure and comply with privacy laws.
Option D is incorrect because using real PII for training violates privacy policies and potentially legal guidelines; anonymization is essential for such activities.


NEW QUESTION # 144
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The Cisco Certified Support Technician (CCST) IT Support 100-140 certification is a valuable credential earned by individuals to validate their skills and competence to perform certain job tasks. Your Cisco Certified Support Technician (CCST) IT Support 100-140 certification is usually displayed as proof that you’ve been trained, educated, and prepared to meet the specific requirement for your professional role. The Cisco Certified Support Technician (CCST) IT Support 100-140 Certification enables you to move ahead in your career later.

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